If an incident is unresolved after the CDM's final step, what should be done?

When an incident remains unresolved after the final step of the Conflict Resolution and Decision-Making (CDM) process, the appropriate action is to notify a supervisor. Engaging a supervisor is critical in ensuring that there is oversight and assistance in resolving the issue, which may require additional resources or authority that the initial responder does not possess. This step also helps maintain communication and documentation of the event for future reference, and it allows for a different perspective or strategy to address the unresolved situation effectively.

Starting the process again could lead to inefficiencies or misunderstandings, as the same steps may not yield different results without new insights or changes in the approach. Therefore, reaching out to a supervisor ensures that all parties involved have the best chance at resolution by leveraging experience, authority, and perhaps different strategies or resources. It reinforces a structured approach to conflict resolution that prioritizes accountability and collaborative problem-solving.